Highline Gains Control and Visibility Across Multi-State Fiber Builds

The Challenge

As Highline expanded across multiple states, construction data became fragmented across teams, regions, and tools. Different groups maintained their own trackers, and reporting was inconsistent and inaccurate. As a result, leadership struggled to get a reliable view of project status or financial performance across the business.

“There was disparate information everywhere. Nobody had one central location where you could see where we stood across all projects, both from a percent complete standpoint and financially,” said Tom Ringkamp, Senior Director of Program Management.

Without a trusted, centralized source of truth, it was difficult to assess whether projects were on track, where risks were emerging, or how actual costs compared to estimates. Highline needed a construction management system that could aggregate data across regions, integrate with design workflows, and provide reliable visibility without adding overhead.

The Solution

Highline evaluated multiple construction management platforms with a focus on integration, financial control, and operational efficiency.

A core requirement was deep integration with Vetro, Highline’s design platform. The team needed to eliminate manual file handling and avoid paying design firms to rework redlines, allowing project data to flow between design, construction, and as-built records.

Another key requirement was the ability to connect construction data directly into finance workflows. “The ability to pull billing directly out of the CMS and into our finance process was extremely important to us,” Ringkamp explained.

The system also needed to support adoption across internal teams, contractors, and subcontractors without adding unnecessary complexity.

Although implementation required coordination across regions, rollout progressed faster than expected. “I expected rollout to take longer than it did. The Vitruvi rollout team was incredible, training our field crews, subcontractors, and contractors, and walking us through the process step by step,” Ringkamp said.

As usage expanded, Highline also valued Vitruvi’s responsiveness. “They pay close attention to detail, listen to their customers, and are quick and agile about adding functionality to the platform,” Ringkamp added.

The Results

Vitruvi did not change how quickly Highline builds fiber, but it significantly improved how clearly work is tracked, reviewed, and managed day-to-day.

Visual, map-based progress tracking gave leadership immediate insight into production status.

“Just having a visual representation of what your project looks like, and seeing its progression day over day as production comes in, is kind of revolutionary,” Ringkamp said. “One of the things I love is the visual representation of how a project is progressing.”

That visibility made gaps easier to identify early.

“All I have to do is pull up the map and look at the green. I can tell right away if we’re 90% done, 75% done, or if there are areas falling behind. It becomes very apparent,” Ringkamp noted.

Operational efficiency improved across both finance and quality control. Highline reduced the need for field-based inspections by relying on photo documentation submitted through the platform. “Our guys don’t have to go out to the field to check if a ped or handhole is set properly. They can just look at the pictures, make sure everything looks good, approve it, and move on. So it saves us money in QC resources as well,” Ringkamp said.

Those efficiencies translated into meaningful operational savings. “We’re probably saving one to three people in finance and two to three QC people per region,” Ringkamp explained. The platform also enabled higher-value work. “There are things I can do in Vitruvi every day that would have taken me days to do before, and some things I just couldn’t have done at all.”

Ongoing support reinforced adoption. “When you reach out for support by phone or chat, you instantly get someone who’s incredibly knowledgeable, and usually, within a minute or two, it’s fixed. It’s gone,” Ringkamp said.

Highline does not formally track ROI metrics tied to Vitruvi. Instead, value is reflected in reduced manual effort, clearer financial oversight, and more confident project control across regions. As the platform continues to mature, Highline remains confident in its position. “Vitruvi is still ahead of the competition at this point,” Ringkamp concluded.